Shipping policy
Shipping Method and Timeframes: All Orders are processed within 1-2 business days with Expedited Shipping taking another 2-3 days. You can expect to see your package 2-7 business days after your order is placed. Orders are not shipped or delivered on weekends or holidays.
Shipping Locations: We currently ship only in Canada.
Shipping Costs:
Flat rate of $16 up to $49.99
Flat rate of $9.50 between $50-$99.90
Free shipping over $110
International Shipping: For international orders, please note that currently we do not ship outside Canada.
Order Tracking and Updates: You will receive email notifications throughout the shipping process, including order confirmation, shipping confirmation, and delivery confirmation. You can also track your order status by logging into your account.
Shipping Policies for Returns and Exchanges: Please refer to our Returns & Exchanges policy https://furrypeaks.com/policies/refund-policy for information on returning or exchanging items. Shipping fees for returns/exchanges may apply.
Lost or Damaged Shipments: In the rare event that your shipment is lost or damaged in transit, please contact our customer service team immediately for assistance. We will work with the shipping carrier to resolve the issue promptly.
Contact Information: If you have any questions or concerns regarding shipping, please don't hesitate to contact us at info@furrypeaks.com
Holiday Shipping: During holiday seasons, shipping times may be longer than usual due to increased order volumes and carrier delays. We appreciate your patience and understanding during these times.
Policy Updates: We reserve the right to update our shipping policy at any time. Any changes will be communicated to customers via email or by posting the updated policy on our website.
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